SAP User Group Middle East

Customer Influence Programs

Influence -600

SUGEN-SAP User Group Executive Network

The international voice that unites regional SAP user groups

The SAP User-Group Executive Network (SUGEN) was established in 2007 to foster the information exchange and the best practice sharing among SAP for strategic topics. it is a united network of 16 users Group Communication across six continents.

Mission

The mission to be a powerful, international voice that unites regional SAP user Group in an open .honest dialogue between members and SAP that ultimately driver the market towards excellence.innovation and success.

Charter

The charter of SUGEN is to be the Global Network of SAP User Groups that will provide a collective view of strategic issue that need to be adressed by SAP.

Core purpose

The purpose of SUGEN is to create and sustain collaborative bodies that foster the sharing of information, expertise and experience users and SAP cannot find anywhere else.SUGEN will identify strategic properties and act on programs to advance and apply technology for greatest gain of the SAP customer community. it is fostering international market views including customers' short and long term demand drives, major challenges and business improves. Furthermore, SUGEN is guding and inspiring SAP in delivering worldwide aligned support for the mutual benefit of the user comunities and SAP.

Main deliverables

As the collective voice of SAP user Groups, SUGEN is the channel to provide SAP with a consolidated view on influence priorities. These can vary from case to case on SAP products, services or anything else from the SAP ecosystem. if applicable. charters are founded to build a task force working on a particular topic for a certain period of time. in these task forces, several members form local user groups and SAP employees engage.

In addition. SUGEN provides a method for communication among user Groups and SAP. New and urgent topics from both sides can be adressed in an open dialog.Thereby,it assures a proper documentation of the properties.

Furthermore.,The user groups who are members of SUGEN share best practices amongst each other and SAP. These best practices can focus on the Organization of the groups and diffefent programs that are executed.

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